Information about us and how to contact us

We are Covodal Limited a Company registered in England and Wales. Our Company Registration Number is 15479392 and our Registered Office is at 24 Garrett Road, Lynx Trading Estate, Yeovil, Somerset, BA20 2TJ .

1.0 Interpretation

The following definitions and rules of interpretation apply in these terms and conditions.

  1. Business or Consumer Customer

2.2 This shall be taken as complying with the definition as set out in Regulation 4 of The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013

  1. Basis of contract
  2. The Goods
  3. The Customer’s right to make changes
  4. The Supplier’s right to make changes
  5. If there is a problem with the Goods or Services

If you have any questions or complaints about the Goods or Services, please contact us. You can telephone our customer service team on 01935 423006 or write to us at 24 Garrett Road, Lynx Trading Estate, Yeovil, Somerset, BA20 2TJ .

  1. Delivery of Goods
  2. Quality of Goods and Services – Consumer Customers

Summary of consumer key legal rightsThis is a summary of consumer key legal rights.In relation to Goods, the Consumer Rights Act 2015 states goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of the Goods a Consumer Customer’s legal rights entitle the Customer to the following:

  1. a) If the contract was entered into over the telephone, by email or mail, if the Consumer Customer changes their mind they may cancel the contract within 14 days of the Supplier confirming the Order and will receive a refund of any funds paid at that time. The Customer will be liable for the cost of returning any goods delivered before the cancellation.

(b) Up to 30 days: if the goods are faulty, then the consumer is entitled to an immediate refund.

(c) Up to six months: if the goods can’t be repaired or replaced, then the consumer is entitled to a full refund, in most cases.

(d) Up to six years: if the goods do not last a reasonable length of time the consumer may be entitled to some money back.

In relation to Services, the Consumer Rights Act 2015 states:

  1. a) A consumer Customer can ask the Supplier to repeat or fix a service if it’s not carried out with reasonable care and skill, or get some money back if the Supplier can’t fix it.
  2. b) If the consumer Customer hasn’t agreed a price beforehand, what the consumer is asked to pay must be reasonable.
  3. c) If a time has not been agreed beforehand, the Services must be carried out within a reasonable time.
  1. Quality of goods and services – Business Customers

the Supplier shall, at its option, repair or replace the defective product, or refund the price of the defective product in full.

  1. Title and risk
  1. Supply of Services
  2. Customer’s obligations
  1. Charges and payment
  1. Entire Agreement
  2. Data protection and data processing
  3. Limitation of liability – Consumer Customers
  4. Limitation of Liability – Business Customers
  1. Termination
  1. Consequences of termination
  2. Force majeure

Neither party shall be in breach of the Contract nor liable for delay in performing or failure to perform, any of its obligations under the Contract if such delay or failure result from events, circumstances or causes beyond its reasonable control.

  1. General